FAQ
General Questions
Product does not work after switch on, what shall I do?

Please make sure appliances with rechargeable functions are fully charged before use. For other battery operated appliance, please check battery ”+” and “-“ is correctly placed according to the markings on the appliance. For mains operated appliance, make sure power cord is securely connected to mains supply. If problem persists, please contact DixixSupport@dixix.com

Trimming Performance is not as good as before, what shall I do?

Please make sure the Blade head is properly cleaned. Remove excessive hair that are trapped in between the blade.

How do I clean my appliance?

Always refers to the Direction for Use that comes in the package. You may also find Direction for Use at http://www.dixix.com/en/product-support.php

Can I use Dixix appliances on pets?

No. Dixix appliance is only suitable for human usage. They are not suitable on pets.

What's the difference between foil and rotary shavers?

Rotary shavers are designed to work with cyclical movements while foil shavers are designed to work with efficient sideways movements on the skin giving perfect control and precision. The foils protect the skin from irritation and are specifically designed to deliver the most thorough and comfortable shave.

General Questions
Are rechargeable battery in Dixix appliances replaceable?

 No. All rechargeable battery in Dixix appliances are non-replaceable. 

Product has odour, what shall I do?

Appliance might not have been properly dried before storage. Repeat the cleaning procedure as stated in DFU and allow to dry more thoroughly before storage. Continue with regular maintenance as required.

General Questions
Does Dixix appliances comes with Product Warranty?

Yes. All Dixix appliances offer 2 years of warranty from date of purchase. Given the product is used and maintained in accordance with the information contained in the user manual, defects affecting product functionality will be corrected by replacement within the guarantee period, all subject to DIXIX’s final decision. Defects repaired by an unauthorized dealer are not covered. All replacement sets will remain having warranty cover accounting from their original date of purchase for 2 years.

What is Dixix Warranty Return Policy?

 Contact DixixSupport@dixix.com