Product does not work after switch on, what shall I do?

Please make sure appliances with rechargeable functions are fully charged before use. For other battery operated appliance, please check battery ”+” and “-“ is correctly placed according to the markings on the appliance. For mains operated appliance, make sure power cord is securely connected to mains supply. If problem persists, please contact [email protected]

Trimming Performance is not as good as before, what shall I do?

Please make sure the Blade head is properly cleaned. Remove excessive hair that are trapped in between the blade.

How do I clean my appliance?

Always refers to the Direction for Use that comes in the package. You may also find Direction for Use at

Can I use DIXIX appliances on pets?

No. DIXIX appliance is designed for  human usage. They are not recommended to use on pets.

What's the difference between foil and rotary shavers?

Rotary shavers are designed to work with cyclical movements while foil shavers are designed to work with efficient sideways movements on the skin giving perfect control and precision. The foils protect the skin from irritation and are specifically designed to deliver the most thorough and comfortable shave.


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